Remote Voice Specialist - Crypto Client Support (6-Month)

P2P; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading crypto company is seeking a remote Client Services Specialist to support high-value clients through voice interactions. You will educate clients on products, clarify their goals, and advocate for an improved client experience. Strong communication skills and fluency in English are essential, as well as a preference for candidates with crypto knowledge. This role offers a fixed-term contract for 6 months, requiring flexible shifts including weekends.

Qualifications

• Must have strong de-escalation skills in a high-volume environment.
• Comfortable with multitasking and working under pressure.
• Security and privacy-minded individual.

Responsibilities

• Answer inbound Voice calls with friendly, professional service.
• Clarify client goals and educate on Kraken products and services.
• Advocate for improved client experience by providing feedback.

Skills

Outgoing and empathetic personality

Strong communication skills

1+ years of phone support experience

Fluency in English

Crypto/trading literacy

Tools

Zendesk

Job description

A leading crypto company is seeking a remote Client Services Specialist to support high-value clients through voice interactions. You will educate clients on products, clarify their goals, and advocate for an improved client experience. Strong communication skills and fluency in English are essential, as well as a preference for candidates with crypto knowledge. This role offers a fixed-term contract for 6 months, requiring flexible shifts including weekends.