Remote UX Enablement Lead for AI-Driven Service

Traveltechessentialist; Montreal; Remote; CAD 175,000 - 204,000; Full time

Job summary

A leading travel technology company is seeking an experienced UX Expert to drive innovative, user-centered design and improve customer experience. This role requires strong stakeholder management, data-driven insights, and expertise in service design. The ideal candidate should have significant experience in UX, possess excellent communication skills, and thrive in fast-paced environments. Competitive salary between $125,000 and $145,000 USD, with additional benefits offered.

Benefits

Bonus and equity opportunities

Employee Travel Credits

Health benefits

Flexible working hours

Qualifications

• 8+ years of experience in UX or customer experience roles.
• Deep understanding of user experience and service design principles.
• Exceptional written and oral communication skills.

Responsibilities

• Lead AirCover Agent and Customer Insights Program.
• Drive customer experience improvements through automation.
• Serve as a trusted UX expert and consultant within the organization.

Skills

UX design principles

customer experience

data-driven decision making

stakeholder management

communication skills

AI tools

Education

Bachelor's or Master's degree in UX Design, HCI, or related field

Tools

Figma

LucidChart

Miro

Google Slides

Job description

A leading travel technology company is seeking an experienced UX Expert to drive innovative, user-centered design and improve customer experience. This role requires strong stakeholder management, data-driven insights, and expertise in service design. The ideal candidate should have significant experience in UX, possess excellent communication skills, and thrive in fast-paced environments. Competitive salary between $125,000 and $145,000 USD, with additional benefits offered.