Remote Utilities Billing Specialist

City of Winnipeg; Remote; CAD 80,000 - 100,000; Full time

Job summary

A municipal government in Manitoba is seeking a Clerk B - Billing Representative to handle customer inquiries related to utility billing. The position offers flexible remote work options and full-time responsibilities including responding to inquiries, managing account information, and providing exceptional customer service. Ideal candidates will possess strong communication skills and a high school diploma. The role is temporary but may lead to permanent opportunities, with a focus on fostering an inclusive workplace.

Benefits

Comprehensive benefits package

Pension plans

Education and training opportunities

Qualifications

• Ability to communicate with customers in a courteous manner, especially under stress.
• Proficient in multi-tasking.
• Able to establish positive relationships with team members and public.

Responsibilities

• Respond to customer inquiries in a friendly manner.
• Clarify nature of calls and resolve at first contact.
• Manage account information and billing inquiries.

Skills

Customer communication

Multi-tasking

Account reconciliation

Problem solving

Intermediate French

Education

High School graduation or equivalent

Tools

Windows applications

Customer Care and Billing System

Job description

A municipal government in Manitoba is seeking a Clerk B - Billing Representative to handle customer inquiries related to utility billing. The position offers flexible remote work options and full-time responsibilities including responding to inquiries, managing account information, and providing exceptional customer service. Ideal candidates will possess strong communication skills and a high school diploma. The role is temporary but may lead to permanent opportunities, with a focus on fostering an inclusive workplace.