Remote Travel Service Delivery Manager (Ontario)

International SOS; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A global travel assistance company is seeking a Service Delivery Manager to lead the operations of the travel services team. This role involves overseeing remote teams, enhancing client satisfaction, and ensuring operational excellence. Candidates should have a Bachelor's degree, extensive experience in travel or hospitality, and proven leadership skills. The position is based in Ontario and requires flexibility in scheduling.

Benefits

Dedicated workspace accommodations

Flexible scheduling options

Qualifications

• Minimum 5 years in travel, lifestyle, or hospitality services.
• Minimum 5 years managing teams of 15+ in a call center environment.
• Highly proficient in English communication required.

Responsibilities

• Lead, coach, and motivate remote teams.
• Manage staffing levels aligned with business needs.
• Deliver performance presentations to senior management.

Skills

Supervisor TICO Certification

Travel GDS and CRM knowledge

Strong professional presence

Strategic leadership

Proficiency in MS Office

Education

Bachelor’s degree or equivalent experience

Job description

A global travel assistance company is seeking a Service Delivery Manager to lead the operations of the travel services team. This role involves overseeing remote teams, enhancing client satisfaction, and ensuring operational excellence. Candidates should have a Bachelor's degree, extensive experience in travel or hospitality, and proven leadership skills. The position is based in Ontario and requires flexibility in scheduling.