Remote Travel Experience Consultant - Airline Industry

Mashreq Bank; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A travel consultancy is seeking a Remote Travel Experience Consultant to assist customers with bookings and ensure seamless travel experiences. This role requires a strong background in customer service, preferably within the travel industry. Candidates should have excellent communication skills, proficiency with booking systems, and a passionate mindset for travel. The position offers flexible remote work and various benefits including competitive salary, travel discounts, and career development opportunities.

Benefits

Competitive salary

Remote work flexibility

Travel discounts with airline partners

Paid training and career development

Health, dental, and vision insurance

Paid time off

Qualifications

• Minimum 1-3 years of experience in a customer support or travel-related role.
• Experience with an airline, travel agency, or hospitality industry preferred.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Assist customers with flight bookings, cancellations, and modifications.
• Provide expert guidance on travel policies and visa requirements.
• Recommend suitable travel options based on customer preferences.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Proficiency with booking systems

Tech-savvy

Fluency in English

Tools

CRM software

Travel booking systems (Amadeus, Sabre, Galileo)

Job description

Job Summary

Airport Jobs is seeking a highly motivated and customer-focused Remote Travel Experience Consultant to join our team. In this role, you will assist travelers by providing exceptional service, helping them plan their trips, and ensuring seamless travel experiences. You will work remotely, engaging with customers via phone, email, and chat, guiding them through booking, itinerary changes, and other travel-related concerns.

If you have a passion for the airline industry, enjoy solving problems, and excel in delivering outstanding customer service, this is the perfect opportunity for you!

Key Responsibilities

• Assist customers with flight bookings, cancellations, and modifications.
• Provide expert guidance on travel policies, baggage allowances, and visa requirements.
• Recommend suitable travel options based on customer preferences and budget.
• Handle travel disruptions such as cancellations, delays, and rescheduling.
• Offer proactive solutions to enhance the overall travel experience.
• Maintain up-to-date knowledge of airline policies, industry trends, and special promotions.
• Process payments securely and resolve billing inquiries.
• Collaborate with airline partners to coordinate special requests, such as wheelchair assistance or meal preferences.
• Ensure compliance with airline and travel industry regulations.
• Deliver exceptional customer service, ensuring a smooth and enjoyable journey for travelers.

Required Skills and Qualifications

• Proven experience in customer service, preferably in the travel or airline industry.
• Strong communication skills (both verbal and written).
• Ability to multitask and work efficiently in a fast-paced environment.
• Problem-solving skills with a customer-first mindset.
• Proficiency in using travel booking systems (e.g., Amadeus, Sabre, Galileo) is a plus.
• Tech-savvy with experience using CRM software and chat platforms.
• Fluency in English; additional languages are an advantage.
• High attention to detail and ability to handle confidential information.

Experience

• Minimum 1-3 years of experience in a customer support or travel-related role.
• Prior experience with an airline, travel agency, or hospitality industry preferred.

Working Hours

• Flexible remote work schedule (including weekends and holidays based on customer demand).
• Shifts may vary based on different time zones to accommodate global travelers.

Knowledge, Skills, and Abilities

• Strong knowledge of airline booking systems and ticketing policies.
• Excellent interpersonal skills and the ability to remain calm under pressure.
• Ability to quickly adapt to changes in airline regulations and travel restrictions.
• Passion for travel and understanding of different cultures.
• Strong decision-making and critical thinking skills.

Benefits

• Competitive salary with performance-based incentives.
• Remote work flexibility – work from anywhere!
• Travel discounts and perks with airline partners.
• Paid training and career development opportunities.
• Health, dental, and vision insurance options.
• Paid time off, including vacation and sick leave.
• Supportive team environment with opportunities for career growth.

Why Join Us?

At Airport Jobs, we believe in creating seamless travel experiences for our customers. By joining our team, you will be part of an innovative, customer-focused organization that values your expertise. We provide comprehensive training, career advancement opportunities, and a dynamic work environment where your skills and passion for travel will thrive.

How to Apply

Interested candidates should submit their resume and a brief cover letter outlining their relevant experience and passion for the airline industry.

Apply Now! Send your application to us with the subject line: Remote Travel Experience Consultant Application