Remote Telehealth Care Navigator

TEEMA Solutions Group; Unorganized Thunder Bay District; Remote; CAD 60,000 - 80,000; Part time

Job summary

A healthcare staffing agency is seeking a Remote Medical Support Associate to provide patient-centered telehealth services. The role requires strong communication and triage skills, and involves supporting patients through their treatment journey remotely. Candidates should have relevant nursing or pharmacy qualifications and a minimum of 3 years of clinical experience. The position is part-time with a rotating schedule.

Qualifications

• Minimum 3 years of clinical experience in primary care, specialty care, or pharmacy practice.
• Strong understanding of pharmacology, medication management, and side-effect monitoring.
• Proven ability to work independently and collaboratively in a fast-paced virtual environment.

Responsibilities

• Triage and respond to patient inquiries, side effects, and complaints via email, SMS, and chat.
• Provide clinically sound guidance in a remote setting.
• Support patients in understanding and adhering to treatment plans.

Skills

Empathetic communication

Triage skills

Medication management

Time management

Patient-centric approach

Education

Registered Nurse (RN), Licensed Practical Nurse (LPN), or Pharmacist

Tools

EMR systems

Digital communication tools

Job description

A healthcare staffing agency is seeking a Remote Medical Support Associate to provide patient-centered telehealth services. The role requires strong communication and triage skills, and involves supporting patients through their treatment journey remotely. Candidates should have relevant nursing or pharmacy qualifications and a minimum of 3 years of clinical experience. The position is part-time with a rotating schedule.