Remote Technical Support Specialist - Growth & Impact

Concentrix; Central Ontario; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global customer service leader is seeking a Technical Support Representative to provide exceptional service remotely. You will assist customers with their inquiries, resolve technical issues, and help improve technological experiences. The ideal candidate has customer service experience, a high school diploma, and strong problem-solving skills. This position includes competitive pay and a supportive work culture.

Benefits

Medical, dental, and vision insurance

Paid training

Flexible pay options via DailyPay

Qualifications

• 1+ year of customer service experience required.
• Must have a quiet, distraction-free environment to work from.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Provide stellar customer support via inbound calls.
• Resolve technical issues related to hardware and software.
• Track and document customer interactions accurately.

Skills

Customer service experience

Problem-solving skills

Technical knowledge

Multi-tasking

Education

High school diploma or GED

Job description

A global customer service leader is seeking a Technical Support Representative to provide exceptional service remotely. You will assist customers with their inquiries, resolve technical issues, and help improve technological experiences. The ideal candidate has customer service experience, a high school diploma, and strong problem-solving skills. This position includes competitive pay and a supportive work culture.