Remote Technical Support Specialist — Growth & Benefits

Concentrix; Saskatoon; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service leader is looking for a remote technical support agent in Canada. The position offers a base salary of $19.50 per hour plus performance-based incentives. Candidates should have at least 1 year of customer service experience and strong problem-solving skills. This role provides comprehensive benefits and a flexible work schedule, with opportunities for career advancement within the company.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid time off

Access to daily pay enrollment

Networking opportunities and health/wellness programs

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment from home.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Provide world-class customer service and technical support.
• Troubleshoot and resolve technical issues.
• Maintain accurate records by tracking information in databases.

Skills

Customer relationship building

Problem-solving skills

Technical troubleshooting

Education

High school diploma or GED

Tools

iOS

MacOS

Job description

A customer service leader is looking for a remote technical support agent in Canada. The position offers a base salary of $19.50 per hour plus performance-based incentives. Candidates should have at least 1 year of customer service experience and strong problem-solving skills. This role provides comprehensive benefits and a flexible work schedule, with opportunities for career advancement within the company.