Remote Technical Support Specialist

Concentrix; The Nation; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global customer support company is looking for a Technical Support Representative to work from home in Ontario, Canada. In this role, you will assist customers via inbound calls, resolve technical inquiries, and provide top-notch customer experiences. Ideal candidates have strong problem-solving skills and at least one year of customer service experience. This position offers a starting salary of $19.50/hr with additional career growth opportunities and benefits.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

Employee assistance program (EAP)

Qualifications

• 1+ year of customer service experience.
• A high school diploma or GED.
• Strong focus on building customer relationships.

Responsibilities

• Answer questions about products and services while providing technical support.
• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.

Skills

Customer service experience

Problem-solving skills

Technology explanation

Computer navigation skills

Education

High school diploma or GED

Job description

A global customer support company is looking for a Technical Support Representative to work from home in Ontario, Canada. In this role, you will assist customers via inbound calls, resolve technical inquiries, and provide top-notch customer experiences. Ideal candidates have strong problem-solving skills and at least one year of customer service experience. This position offers a starting salary of $19.50/hr with additional career growth opportunities and benefits.