Remote Technical Support Engineer — SaaS, EST Shifts

ReCharge Payments; Canada; Remote; CAD 65,000 - 68,000; Full time

Job summary

A technology company specializing in subscription services is seeking a Technical Support representative. You will resolve customer issues via live chat, email, and phone, working closely with store owners. The role requires technical proficiency, excellent customer service skills, and a problem-solving attitude. Compensation for this position in Canada ranges from $65,000 to $68,000 annually, with comprehensive benefits including medical and retirement plans.

Benefits

Medical, dental and vision plans

Retirement plan with employer contribution

Flexible Time Off

Paid Parental Leave

Monthly remote life and merchant stipends

Qualifications

• 2+ years of experience in technical customer support at a SaaS company or similar.
• Ability to work remotely and desire to impact an industry leader in subscription payments.
• Basic knowledge of HTML, CSS, JavaScript (other programming languages is a plus).

Responsibilities

• Resolve questions and issues for online merchants.
• Communicate clearly in writing to both technical and non-technical people.
• Identify patterns, recommend improvements.

Skills

Proficiency with a ticketing technology platform

Problem solving

Excellent customer service

Strong communication skills

Tools

HelpScout

Zendesk

HTML

CSS

JavaScript

Splunk

SQL

Looker

Job description

A technology company specializing in subscription services is seeking a Technical Support representative. You will resolve customer issues via live chat, email, and phone, working closely with store owners. The role requires technical proficiency, excellent customer service skills, and a problem-solving attitude. Compensation for this position in Canada ranges from $65,000 to $68,000 annually, with comprehensive benefits including medical and retirement plans.