Remote Technical Support & Customer Care Specialist (Night Shift)

Concentrix; San Juan de Terranova; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global customer service company is seeking a Remote Technical Support / Customer Service Representative. This role involves assisting customers via calls and online, resolving technical issues, and delivering outstanding customer experiences. Ideal candidates will have over a year of customer service experience and the ability to work evening shifts. Competitive salary starting at $21.49/hr with comprehensive benefits offered.

Benefits

Medical, dental, and vision insurance

Paid training and incentives

Work-from-home convenience

Health and wellness programs

Qualifications

• 1+ year of customer service experience is required.
• Ability to work an evening or overnight schedule.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.

Skills

Customer relationship building

Problem-solving

Technical support

Fast-paced multi-tasking

Computer navigation

Education

High school diploma or GED

Job description

A global customer service company is seeking a Remote Technical Support / Customer Service Representative. This role involves assisting customers via calls and online, resolving technical issues, and delivering outstanding customer experiences. Ideal candidates will have over a year of customer service experience and the ability to work evening shifts. Competitive salary starting at $21.49/hr with comprehensive benefits offered.