Remote Technical Support Associate - Flexible Schedule

HGS; Manitoba; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer experience leader is seeking a Technical Support Associate to provide consultative support and resolve customer inquiries in Manitoba. Ideal candidates are compassionate problem solvers with at least 6 months of experience in customer service. The role requires flexibility in working hours and comfort with multiple computer systems. This is a work-from-home position offering $15.30 hourly, with several employee benefits.

Benefits

Hourly wage of $15.30

Overtime opportunities

Bonuses and incentive programs

Comprehensive medical, dental, vision benefits

Flexible schedule options

Career advancement opportunities

Qualifications

• At least 18 years of age.
• Minimum of 6 months of customer service experience.
• Understand the value of coaching/feedback.
• Experience troubleshooting issues and owning customer resolutions.
• Comfortable sitting at a desk and working with multiple monitors.

Responsibilities

• Communicate with customers through inbound calls about products and services.
• Identify customer needs through active listening and assist with troubleshooting.
• Troubleshoot and resolve internet issues in a timely manner.
• Document customer needs and interactions in the appropriate tools.

Skills

Customer service experience

Problem-solving skills

Time management

Communication skills

Technical troubleshooting

Education

High School Diploma or equivalent

Job description

A customer experience leader is seeking a Technical Support Associate to provide consultative support and resolve customer inquiries in Manitoba. Ideal candidates are compassionate problem solvers with at least 6 months of experience in customer service. The role requires flexibility in working hours and comfort with multiple computer systems. This is a work-from-home position offering $15.30 hourly, with several employee benefits.