Remote Technical Account Manager — IoT Solutions & Growth

Samsara; Toronto; Remote; CAD 78,000 - 102,000; Full time

Job summary

A leading technology firm is seeking a Technical Account Manager to build relationships and enhance customer success through effective technical support. The role requires 3 to 5 years of experience in customer-facing technical roles. Candidates should possess strong technical skills, exceptional communication abilities, and a bachelor’s degree in a technical field. The role is remote, available to candidates residing in Canada and offers a competitive salary along with flexible working arrangements.

Benefits

Competitive total compensation package

Employee-led remote and flexible working

Health benefits

Qualifications

• 3 to 5 years of experience in a technical, customer-facing role.
• Exceptional technical literacy and problem-solving ability.
• Strong interest in AI and its applications.

Responsibilities

• Transform customers’ technical support experience.
• Be the primary technical point of contact for customers.
• Establish trusted relationships with customers' stakeholders.
• Communicate effectively with a diverse customer base.

Skills

Technical Proficiency

Customer Focus

Strong Communication Skills

Collaborative Spirit

Education

Bachelor’s degree in a technical field

Tools

Salesforce

Zendesk

Jira

Tableau

Job description

A leading technology firm is seeking a Technical Account Manager to build relationships and enhance customer success through effective technical support. The role requires 3 to 5 years of experience in customer-facing technical roles. Candidates should possess strong technical skills, exceptional communication abilities, and a bachelor’s degree in a technical field. The role is remote, available to candidates residing in Canada and offers a competitive salary along with flexible working arrangements.