Remote Tech Support Specialist - Growth & Perks

Concentrix; Embrun; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Embrun, Canada seeks a candidate for a technical support role. The position involves providing exceptional customer service, troubleshooting technical issues, and maintaining knowledge of client products. Qualified candidates will have a minimum of 1 year in customer service and a high school diploma. This opportunity features a flexible work-from-home arrangement and comprehensive benefits like medical and dental insurance.

Benefits

Performance-based incentives

Flexible work-from-home arrangement

Paid training

Qualifications

• 1+ year of customer service experience required.
• Strong proficiency in using technology.
• Quiet home environment essential for remote work.

Responsibilities

• Provide customer service and technical support via calls.
• Troubleshoot technical issues related to products.
• Document customer interactions in databases.

Skills

Customer service experience

Problem-solving skills

Strong computer navigation skills

Education

High school diploma or GED

Job description

A leading customer service provider in Embrun, Canada seeks a candidate for a technical support role. The position involves providing exceptional customer service, troubleshooting technical issues, and maintaining knowledge of client products. Qualified candidates will have a minimum of 1 year in customer service and a high school diploma. This opportunity features a flexible work-from-home arrangement and comprehensive benefits like medical and dental insurance.