Remote Tech Support Specialist — Customer Champion

Concentrix; Edmonton; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global customer service provider is seeking a Technical Support Representative (Remote) to provide exceptional service to clients. This role involves troubleshooting technology-related issues and maintaining customer relationships. Ideal candidates have customer service experience and a strong competency with technology. The company offers a supportive work environment and opportunities for career advancement.

Benefits

Medical, dental, and vision insurance

Paid training and performance-based incentives

Health and wellness programs

Flexible work-from-home options

Qualifications

• 1+ year of customer service experience required.
• Must have a quiet, distraction-free work environment.
• Eagerness to learn new technologies essential.

Responsibilities

• Provide exceptional customer service and technical support.
• Resolve technical issues related to client products.
• Maintain knowledge of client products and services.

Skills

Customer service experience

Comfortable using and explaining technology

Strong problem-solving skills

Computer navigation skills

Education

High school diploma or GED

Job description

A global customer service provider is seeking a Technical Support Representative (Remote) to provide exceptional service to clients. This role involves troubleshooting technology-related issues and maintaining customer relationships. Ideal candidates have customer service experience and a strong competency with technology. The company offers a supportive work environment and opportunities for career advancement.