Remote Tech Support Specialist - Customer Care & Solutions

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading technology services provider in Manitoba is seeking a Customer Support Representative to provide inbound support and resolve technical issues. This remote role offers a salary of $21.49/hr plus incentives, with opportunities for career growth and development. The ideal candidate will have at least 1 year of customer service experience and a high school diploma. Strong multitasking and problem-solving skills are essential. Join a company that fosters diversity and inclusion, and offers comprehensive health programs.

Benefits

Paid training

Employee referral bonuses

Health and wellness programs

Career advancement opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• High school diploma or GED required.
• Ability to work an evening or overnight schedule.
• Quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences.

Skills

Customer service experience

Problem-solving skills

Multitasking ability

Technical support experience

Computer navigation skills

Education

High school diploma or GED

Job description

A leading technology services provider in Manitoba is seeking a Customer Support Representative to provide inbound support and resolve technical issues. This remote role offers a salary of $21.49/hr plus incentives, with opportunities for career growth and development. The ideal candidate will have at least 1 year of customer service experience and a high school diploma. Strong multitasking and problem-solving skills are essential. Join a company that fosters diversity and inclusion, and offers comprehensive health programs.