Remote Tech Support Specialist — 12-Month Contract (PST)

Auvik; Vancouver; Remote; CAD 54,000 - 70,000; Full time

Job summary

A growing technology company in Vancouver is looking for a technical support professional. This role involves assisting customers with our network management software to enhance their productivity and satisfaction. Candidates should have a strong understanding of networking concepts and excellent communication skills. This contract position offers flexibility and opportunities for professional growth.

Benefits

Stock options

Comprehensive health and dental benefits

Flexible paid time off

Paid parental leave program

Remote working subsidies

Qualifications

• Technical support experience preferred.
• Ability to work under pressure and manage time effectively.

Responsibilities

• Provide technical support to customers via different channels.
• Research problems and guide customers through solutions.
• Document support information and customer feedback.

Skills

Knowledge of basic networking concepts (Routing, Switching & Firewalling)

Strong technical aptitude and ability to learn quickly

A self-starter that works well in a team environment

A people person, with a friendly and positive manner

Great communication skills, both verbally and in writing

Good analytical and problem-solving skills

Grace under pressure, with soft-skills experience

Experience with technical, product support

Ability to multitask, prioritize, and manage time effectively

Tools

Slack

Zendesk

JIRA

Job description

A growing technology company in Vancouver is looking for a technical support professional. This role involves assisting customers with our network management software to enhance their productivity and satisfaction. Candidates should have a strong understanding of networking concepts and excellent communication skills. This contract position offers flexibility and opportunities for professional growth.