Remote Tech Support Pro - Grow with Great Benefits

Concentrix; Ottawa; Remote; CAD 80,000 - 100,000; Full time

Job summary

A customer service and technical support company is seeking candidates for a remote role in Ottawa, Canada. The position involves providing exceptional customer service and technical support, resolving technical issues, and maintaining knowledge of client products. Candidates should have at least one year of customer service experience and a high school diploma. The role offers a salary of up to $19.50/hr and various benefits, fostering career growth within the company.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Performance-based bonuses

Flexible work environment

Supportive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• High school diploma or GED.
• Strong problem-solving skills and ability to multitask in a fast-paced environment.

Responsibilities

• Provide exceptional customer service and technical support via inbound and outbound calls.
• Troubleshoot and resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases effectively.

Skills

Customer service experience

Problem-solving skills

Multitasking

Technology explanation

Education

High school diploma or GED

Job description

A customer service and technical support company is seeking candidates for a remote role in Ottawa, Canada. The position involves providing exceptional customer service and technical support, resolving technical issues, and maintaining knowledge of client products. Candidates should have at least one year of customer service experience and a high school diploma. The role offers a salary of up to $19.50/hr and various benefits, fostering career growth within the company.