Remote Tech Support Pro & Customer Advocate

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service provider is looking for a Remote Customer Support Representative in Canada. This role involves providing inbound customer support, resolving technical issues, and ensuring a high level of customer satisfaction. Candidates should have a minimum of 1 year of customer service experience and a high school diploma. Additional perks include a competitive salary of $21.49/hr, paid training, and opportunities for bonuses. A quiet home environment is necessary for effective remote work.

Benefits

Paid training

Comprehensive medical, dental, and vision insurance

Flexible schedule

Performance-based bonuses

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• A quiet, distraction-free home environment for remote work.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences with a focus on problem-solving.

Skills

Problem-solving skills

Computer navigation proficiency

Customer service skills

Education

High school diploma or GED

Job description

A customer service provider is looking for a Remote Customer Support Representative in Canada. This role involves providing inbound customer support, resolving technical issues, and ensuring a high level of customer satisfaction. Candidates should have a minimum of 1 year of customer service experience and a high school diploma. Additional perks include a competitive salary of $21.49/hr, paid training, and opportunities for bonuses. A quiet home environment is necessary for effective remote work.