Remote Tech Support & Customer Care Specialist

Concentrix; Medicine Hat; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is seeking remote customer service representatives to provide effective support and troubleshoot technical issues. Candidates should have strong problem-solving skills and at least one year of customer service experience. This position offers competitive pay, flexible hours, and opportunities for career growth. Join a supportive and inclusive work environment that prioritizes employee development and well-being.

Benefits

Paid training

Performance-based incentives

Comprehensive benefits

Employee referral bonus

Supportive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Strong comfort with technology.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide friendly and effective customer service by answering questions about products.
• Troubleshoot and resolve technical issues related to client products.
• Maintain accurate documentation and information retrieval in databases.

Skills

Customer relationship building

Problem-solving

Technology proficiency

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

A leading customer service company is seeking remote customer service representatives to provide effective support and troubleshoot technical issues. Candidates should have strong problem-solving skills and at least one year of customer service experience. This position offers competitive pay, flexible hours, and opportunities for career growth. Join a supportive and inclusive work environment that prioritizes employee development and well-being.