Remote Tech Support & Customer Care Specialist

Concentrix; British Columbia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A technology support services company in British Columbia is seeking customer service representatives to provide technical support. The role offers hourly pay up to $19.50, comprehensive benefits, and a work-from-home setup. Candidates should have at least 1 year of customer service experience and a high school diploma. Strong communication skills and technical comfort are essential. This position promotes career advancement and a supportive work culture.

Benefits

Paid training

Comprehensive benefits including medical and dental

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide exceptional customer service, troubleshooting, and technical support for client products and services.
• Handle inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.

Skills

Customer service experience

Comfortable using and explaining technology

Strong problem-solving skills

Computer navigation skills

Education

High school diploma or GED

Job description

A technology support services company in British Columbia is seeking customer service representatives to provide technical support. The role offers hourly pay up to $19.50, comprehensive benefits, and a work-from-home setup. Candidates should have at least 1 year of customer service experience and a high school diploma. Strong communication skills and technical comfort are essential. This position promotes career advancement and a supportive work culture.