Remote Team Leader: Contact Center Coach & Performance Mentor

Adecco Canada; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is hiring a Team Leader for a remote role in Canada. The successful candidate will supervise a contact centre team, ensuring exceptional performance and customer satisfaction. Candidates should have customer service experience, organizational and computing skills, and the ability to work in a dynamic environment. This is a full-time 6-month contract with competitive pay.

Benefits

Paid weekly

Health and safety programs

Medical and dental benefits

Free training programs

Quick onboarding process

Qualifications

• Minimum of 2-3 years of customer service experience.
• Must be legally eligible to work in Canada.
• Ability to supervise a team and achieve performance standards.

Responsibilities

• Lead, mentor, and coach teams to exceptional performance.
• Supervise a contact centre team to achieve targets.
• Handle escalated customer calls and conduct performance reviews.

Skills

Organizational skills

Computing skills

Attention to detail

Multi-tasking

Customer service

Leadership

Education

High school diploma

University degree or college diploma

Job description

A leading recruitment agency is hiring a Team Leader for a remote role in Canada. The successful candidate will supervise a contact centre team, ensuring exceptional performance and customer satisfaction. Candidates should have customer service experience, organizational and computing skills, and the ability to work in a dynamic environment. This is a full-time 6-month contract with competitive pay.