Remote Team Lead, Client Services — Mentorship & Growth

Farber Debt Solutions; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading debt solution provider in Canada is seeking an experienced Team Lead for their Client Service Team. Responsibilities include motivating the team, managing shifts, and ensuring quality service to clients. The ideal candidate will have strong leadership and customer service skills, with experience in the financial industry being a plus. This role offers remote work flexibility and requires excellent communication and problem-solving abilities.

Benefits

Inclusive and diverse workplace

Culture committee events

Recognition awards

Qualifications

• 4-5 years of prior customer service experience.
• 3+ years of experience managing a small team.
• Experience in the financial industry is an asset.

Responsibilities

• Support scheduling and organizing shift patterns for team members.
• Onboard new hires and train them for success.
• Listen to calls and provide coaching and feedback.

Skills

Customer service experience

Leadership qualities

Problem-solving skills

Communication skills

Listening skills

Detail oriented

Tools

MS Office (Outlook, Excel, Word)

Microsoft Dynamics

Job description

A leading debt solution provider in Canada is seeking an experienced Team Lead for their Client Service Team. Responsibilities include motivating the team, managing shifts, and ensuring quality service to clients. The ideal candidate will have strong leadership and customer service skills, with experience in the financial industry being a plus. This role offers remote work flexibility and requires excellent communication and problem-solving abilities.