Remote Support Specialist I - AI-Driven FinTech CX

Brex; Remote; CAD 80,000 - 100,000; Full time

Job summary

An innovative FinTech company is seeking a Support Specialist to ensure customer satisfaction and productivity. This remote role based in Vancouver requires resolving customer inquiries through various channels, clear communication, and proficiency in AI-powered tools. Candidates should be passionate about customer support, possess strong communication skills, and have a Bachelor's degree. Competitive hourly pay of $23.00 CAD - $24.00 CAD, with potential for overtime and equity options as part of the compensation package.

Qualifications

• Passionate about customer support and making a customer-centric team successful.
• Ability to communicate technical problems clearly.
• Comfort with using AI tools in a customer support environment.

Responsibilities

• Resolve customer inquiries via email, phone, and chat.
• Compose personalized responses for customer requests.
• Triage incoming requests and flag trends in customer issues.

Skills

Customer support

Strong verbal and written communication

Empathy and diplomacy

Education

Bachelor’s degree

Tools

AI-powered customer service tools

Job description

An innovative FinTech company is seeking a Support Specialist to ensure customer satisfaction and productivity. This remote role based in Vancouver requires resolving customer inquiries through various channels, clear communication, and proficiency in AI-powered tools. Candidates should be passionate about customer support, possess strong communication skills, and have a Bachelor's degree. Competitive hourly pay of $23.00 CAD - $24.00 CAD, with potential for overtime and equity options as part of the compensation package.