Remote Support Representative Bilingual - $24 / hour

Teladoc Health; Ajax; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading telehealth service provider in Ajax, Ontario, seeks a Tier 1 Patient and Member Support Representative. This role focuses on delivering exceptional customer service to patients and members through various communication channels. Ideal candidates will possess outstanding telephonic communication skills, problem-solving abilities, and fluency in both English and French. Flexible scheduling with a competitive pay rate of $24 CAD per hour makes this an excellent opportunity for those looking to gain experience in virtual healthcare.

Qualifications

• Exceptional empathy and understanding of patient needs.
• Exemplary organizational skills in high-paced environments.
• Ability to adapt to new processes quickly.

Responsibilities

• Provide outstanding customer service to patients and members.
• Manage inbound calls, emails, and chats.
• Address inquiries and resolve issues promptly.

Skills

Customer service

Telephonic communication

Problem-solving

Bilingual (English and French)

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenge effectively.

Benefits

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²

Schedule

• Monday to Friday : 5 : 00AM-9 : 00AM EST
• Thursday and Friday : 8 : 00PM-12 : 00AM EST
• Saturday and Sunday : 5 : 00AM-1030AM EST
• Gain in-demand experience in both healthcare and tech and build your resume with industry‑relevant skills in virtual healthcare, patient communication, and crisis handling

Requirements

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high‑paced environment.
• A keen ability to adapt to new processes and thrive in a fast‑paced work environment.
• Bi‑lingual English and French, is a requirement