Remote Support Representative - $21.50 / hour

Tim's Financial; Southwestern Ontario; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading financial institution is seeking a Customer Experience team member to provide exceptional support. This role allows you to work from home and offers flexible scheduling. Candidates should have a minimum of 1 year of customer-facing experience and a passion for problem-solving. Training is provided and paid. Join a team that values customer interactions over transactions.

Qualifications

• You must have at least 1 year of customer-facing experience.
• Demonstrated strong problem-solving skills.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Provide top-quality customer support in a collaborative setting.
• Meet performance objectives and productivity targets.
• Create value through customer interactions.

Skills

Customer-facing experience

Problem-solving skills

Adaptability to new technologies

Ability to meet performance objectives

Comfortable with change

Passion for innovation

Job description

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Earn $21.50 CAD per hour¹

Work from the comfort of your home

You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)

Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST²

Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)

Experience & Skills Requirements

• 1+ year of customer-facing experience
• Strong problem-solving skills and a passion for innovation
• Eagerness to learn and adapt to new technologies
• Ability to meet performance objectives and productivity targets
• Comfortable with change and excited about growth opportunities