(Remote) Support Analyst

Harris Computer; Winnipeg; Remote; CAD 50,000 - 75,000; Full time

Job summary

A leading utility software firm in Canada is seeking a Customer Support representative to resolve customer issues, manage support queues, and collaborate with internal teams. The position offers a salary range of $50K - $75K, comprehensive benefits, and opportunities for remote work. Candidates should possess a degree in computer sciences or a related field and experience in a customer support environment.

Benefits

3 weeks of vacation

Comprehensive Medical, Dental, and Vision benefits

Employee stock ownership

RRSP/401k matching programs

Qualifications

• University or technical college degree in relevant field.
• Excellent client communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide resolution to customer issues.
• Monitor and manage support call queue.
• Develop understanding of applications to address issues.

Skills

Customer support experience

Client communication skills

Analytical problem-solving

Flexibility and self-motivation

Education

University degree in computer sciences or related

Tools

Java

SQL

Node.js

Angular

Job description

Overview

Employer Industry: Utility Software Solutions.

Why consider this job opportunity:

• Salary range of $50K - $75K
• 3 weeks of vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Opportunity for remote work from anywhere in Canada or the U.S.
• Chance to deepen your expertise in solutions used by CIS customers

Responsibilities

• Provide timely and thorough resolution to customer issues
• Monitor the support call queue and take ownership or re-assign new tickets
• Interact with internal departments for issue escalation and problem-solving
• Develop a deep understanding of the functional and technical features of applications to address issues
• Provide recommendations to customers and Product Management to prevent recurrence of issues

Qualifications

• A University degree or technical college degree in computer sciences, software engineering, software development, or related field
• Familiarity and experience in a Customer Support environment
• Excellent client communication skills and ability to manage customer expectations
• Strong analytical problem-solving skills with the ability to make independent decisions
• Ability to work independently, be flexible, self-motivated, and a team player

Preferred Qualifications

• Experience delivering solutions, services, and/or support to the utility industry
• Experience with Customer Information Systems
• Software experience in applications based in Java, SQL, PL/SQL, Uniface, or web technologies (Node.js, Angular, JavaScript, JSP)
• Utility industry experience

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