(Remote) Support Analyst

Cayenta; Winnipeg; Remote; CAD 50,000 - 75,000; Full time

Job summary

A leading utility software company is seeking candidates for a role focused on providing software support to customers. The position offers a salary range of $50K-$75K, extensive benefits, and the flexibility to work remotely from anywhere in Canada or the U.S. Ideal candidates will have a degree related to software, experience in customer support, and excellent communication skills.

Benefits

Comprehensive Medical, Dental, and Vision benefits

3 weeks' vacation and 5 personal days

Employee stock ownership and RRSP/401k matching programs

Qualifications

• Experience in a Customer Support environment.
• Ability to manage customer expectations.
• Experience delivering solutions to the utility industry.

Responsibilities

• Resolve customer issues related to software applications.
• Manage and re-assign support tickets as necessary.
• Collaborate with internal departments for issue escalation.

Skills

Client communication skills

Analytical problem-solving skills

Flexibility and self-motivation

Education

University degree or technical college degree in computer sciences, software engineering, software development

Tools

Java

SQL

Node.js

Angular

JavaScript

Job description

Employer Industry: Utility Software Solutions

Why consider this job opportunity

• Salary range of $50K-$75K
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• 3 weeks' vacation and 5 personal days
• Employee stock ownership and RRSP/401k matching programs
• Flexibility to work remotely from anywhere in Canada or the U.S.
• Opportunity to deepen expertise in software applications used by CIS customers

What to Expect

• Provide timely and thorough resolution to customer issues related to software applications
• Monitor the support call queue and manage or re-assign new tickets as necessary
• Collaborate with internal departments for issue escalation and problem-solving
• Develop a deep understanding of the functional and technical features of applications to address customer inquiries
• Provide recommendations to customers and product management to prevent recurrence of issues

What is Required

• University degree or technical college degree in computer sciences, software engineering, software development, or a related field
• Familiarity and experience in a Customer Support environment
• Excellent client communication skills with the ability to manage customer expectations
• Strong analytical problem-solving skills with the ability to make independent decisions quickly
• Ability to work independently, be flexible, and be self-motivated while also being a team player

Preferred Qualifications

• Experience delivering solutions, services, and/or support to the utility industry
• Experience with Customer Information Systems
• Software experience in applications based in Java, SQL, PL/SQL, Uniface, or web technologies (Node.js, Angular, JavaScript, JSP)
• Utility industry experience

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