(Remote) Support Analyst

Cayenta; Victoria; Remote; CAD 50,000 - 75,000; Full time

Job summary

A leading utility software provider in Canada is seeking a Customer Support Representative. This role offers remote work flexibility, comprehensive medical benefits from day one, and a competitive salary range of $50K to $75K. Candidates should have a relevant degree and strong client communication skills. Responsibilities include resolving customer issues and collaborating with internal teams to enhance product performance.

Benefits

Comprehensive Medical, Dental, and Vision benefits

3 weeks of vacation and 5 personal days

Employee stock ownership and RRSP/401k matching programs

Access to lifestyle rewards

Qualifications

• University degree or technical college degree in computer sciences, software engineering, software development, or related field.
• Familiarity and experience in a Customer Support environment.
• Excellent client communication skills with the ability to manage and shape customer expectations.

Responsibilities

• Provide timely and thorough resolution to customer issues.
• Monitor the support call queue and take ownership or re-assign new tickets.
• Interact with various internal departments for issue escalation.

Skills

Client communication skills

Analytical problem-solving

Flexibility

Self-motivation

Education

University degree in computer sciences or related field

Tools

Java

SQL

JavaScript

Job description

Overview

Employer Industry: Utility Software Solutions

Why consider this job opportunity

• Salary range of $50K to $75K
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• 3 weeks of vacation and 5 personal days
• Employee stock ownership and RRSP/401k matching programs
• Remote work opportunity, allowing flexibility to work from anywhere in Canada or the U.S.
• Access to lifestyle rewards and a supportive work environment

What to Expect (Job Responsibilities)

• Provide timely and thorough resolution to customer issues
• Monitor the support call queue and take ownership or re-assign new tickets
• Interact with various internal departments for issue escalation
• Develop a deep understanding of the functional and technical features of applications to address related issues
• Provide recommendations to customers and Product Management to prevent recurrence of issues

What is Required (Qualifications)

• University degree or technical college degree in computer sciences, software engineering, software development, or a related field
• Familiarity and experience in a Customer Support environment
• Excellent client communication skills with the ability to manage and shape customer expectations
• Strong analytical problem-solving skills, capable of making independent decisions quickly and effectively
• Ability to work independently and as part of a team, demonstrating flexibility and self-motivation

How to Stand Out (Preferred Qualifications)

• Experience delivering solutions, services, and/or support to the utility industry
• Experience with Customer Information Systems
• Software experience in applications based in Java, SQL, PL/SQL, Uniface, or Web technologies (Node.js, Angular, JavaScript, JSP)

#UtilitySoftware #RemoteWork #CustomerSupport #CareerOpportunity #CompetitiveBenefits

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