(Remote) Support Analyst

Harris Computer; Guelph; Remote; CAD 50,000 - 75,000; Full time

Job summary

A leading software solutions provider in Ontario is seeking a Customer Support Representative to assist customers with software application issues. This position offers remote work flexibility, competitive salary ranging from $50K to $75K, and comprehensive benefits including vacation and health coverage. Ideal candidates will have relevant degrees and strong communication skills, along with experience in customer support.

Benefits

3 weeks of vacation

Comprehensive Medical, Dental, Vision benefits

Employee stock ownership

RRSP/401k matching programs

Qualifications

• Bachelor's degree or technical college degree in a relevant field.
• Experience in a Customer Support environment.
• Strong client communication skills.

Responsibilities

• Resolve customer issues related to software applications.
• Monitor and manage support call queue.
• Collaborate with internal departments for issue resolution.

Skills

Client communication skills

Analytical problem-solving skills

Ability to work independently

Experience in Customer Support

Education

University degree or technical college degree in computer sciences

Tools

Java

SQL

Node.js

Angular

JavaScript

Job description

Employer Industry: Utility Software Solutions

Overview

Why consider this job opportunity:

• Salary range of $50K - $75K
• 3 weeks of vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Remote work opportunity, allowing flexibility in your work environment
• Chance to deepen your expertise in software applications for utility clients

Responsibilities

• Provide timely and thorough resolution to customer issues related to software applications
• Monitor the support call queue and take ownership or re-assign new tickets as necessary
• Interact with internal departments for issue escalation and collaborative problem-solving
• Develop a deep understanding of the functional and technical features of applications to assist customers effectively
• Provide recommendations to prevent recurrence of issues and suggest enhancements to products or processes

Qualifications

• A University degree or technical college degree in computer sciences, software engineering, software development, or a related field
• Familiarity and experience in a Customer Support environment
• Excellent client communication skills with the ability to manage customer expectations
• Strong analytical problem-solving skills and the ability to make independent decisions quickly
• Ability to work independently and as part of a team in a flexible and self-motivated manner

Preferred Qualifications

• Experience delivering solutions, services, and/or support to the utility industry
• Experience with Customer Information Systems
• Software experience in applications based in Java, SQL, PL/SQL, Uniface, or web technologies (Node.js, Angular, JavaScript, JSP)

#UtilitySoftware #CustomerSupport #RemoteWork #CareerOpportunity #CompetitiveBenefits

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