(Remote) Support Analyst

Harris Computer; Edmonton; Remote; CAD 60,000 - 75,000; Full time

Job summary

A leading software solutions provider in Canada is seeking a Customer Support representative. This role includes resolving customer issues and monitoring support tickets. Ideal candidates have a degree in computer sciences and strong communication skills, with a familiarity in Java and SQL. Competitive salary, comprehensive benefits, and the option for remote work are offered.

Benefits

Comprehensive Medical, Dental, and Vision benefits

3 weeks' vacation and 5 personal days

Employee stock ownership

RRSP/401k matching programs

Qualifications

• Experience delivering solutions to the utility industry.
• Experience with Customer Information Systems.
• Ability to analyze information and make independent decisions quickly.

Responsibilities

• Provide timely and thorough resolution to customer issues.
• Monitor the support call queue and re-assign tickets as needed.
• Interact with internal departments for issue escalation.

Skills

Excellent client communication skills

Strong analytical problem-solving skills

Familiarity with Customer Support environment

Ability to work independently and be a team player

Education

University degree or technical college degree in computer sciences

Tools

Java

SQL

PL/SQL

Node.js

Angular

JavaScript

Job description

Overview

Employer Industry: Utility Software Solutions

Why consider this job opportunity:

• Salary up to $75K
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• 3 weeks' vacation and 5 personal days
• Employee stock ownership and RRSP/401k matching programs
• Remote work opportunity available
• Chance to work with innovative technology solutions for the utility industry

Responsibilities

• Provide timely and thorough resolution to customer issues
• Monitor the support call queue and take ownership or re-assign new tickets
• Interact with various internal departments for issue escalation
• Develop a deep understanding of the functional and technical features of applications to address application-related issues
• Provide recommendations to prevent recurrence of issues

Qualifications

• A University degree or technical college degree in computer sciences, software engineering, software development, or a related field
• Familiarity and experience in a Customer Support environment
• Excellent client communication skills and ability to manage customer expectations
• Strong analytical problem-solving skills with the ability to analyze information and make independent decisions quickly
• Ability to work independently, be flexible, and be a team player

Preferred Qualifications

• Experience delivering solutions, services, and/or support to the utility industry
• Experience with Customer Information Systems
• Software experience in applications based in Java, SQL, PL/SQL, Uniface, or web technologies (Node.js, Angular, JavaScript, JSP)

#UtilitySoftware #CustomerSupport #RemoteWork #CareerOpportunity #InnovativeSolutions

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.