(Remote) Support Analyst

Cayenta; Edmonton; Remote; CAD 50,000 - 75,000; Full time

Job summary

A leading provider in the utility software industry is seeking a Customer Support professional based in Canada, Division No. 11, Edmonton. This role offers a salary range of $50K-$75K, comprehensive benefits, and the possibility of remote work. Successful candidates will have a degree in a related field and strong analytical and communication skills. Experience in the utility sector and various software technologies is a plus.

Benefits

3 weeks of vacation

5 personal days

Comprehensive Medical, Dental, and Vision benefits

Employee stock ownership and RRSP/401k matching programs

Qualifications

• Familiarity with Customer Support environment.
• Strong ability to manage customer expectations.
• Self-motivated with a team-oriented approach.

Responsibilities

• Provide timely resolution to customer issues.
• Monitor support call queue and manage tickets.
• Assist with problem-solving related to data and architecture.

Skills

Client communication skills

Analytical problem-solving

Flexibility

Team player

Education

University degree or technical college degree in computer sciences or related field

Tools

Java

SQL

PL/SQL

Node.js

Angular

JavaScript

JSP

Job description

Why consider this job opportunity

• Salary range of $50K-$75K
• 3 weeks of vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Remote work opportunity available, allowing flexibility in your work environment
• Chance to work with a leading provider in the utility software industry

What to Expect

• Provide timely and thorough resolution to customer issues
• Monitor the support call queue, taking ownership or re-assigning new tickets
• Interact with various internal departments for issue escalation
• Assist in problem-solving related to data, architecture, and interface issues
• Develop a deep understanding of application features to address related issues and provide recommendations

What is Required

• A University degree or technical college degree in computer sciences, software engineering, software development, or a related field
• Familiarity and experience in a Customer Support environment
• Excellent client communication skills with the ability to manage and shape customer expectations
• Strong analytical problem-solving skills, capable of making independent decisions quickly
• Ability to work independently, be flexible, self-motivated, and a team player

How to Stand Out

• Experience delivering solutions, services, and/or support to the utility industry
• Experience with Customer Information Systems
• Software experience in applications based in Java, SQL, PL/SQL, Uniface, or web technologies (Node.js, Angular, JavaScript, JSP)

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