(Remote) Support Analyst

Cayenta; Burnaby; Remote; CAD 50,000 - 75,000; Full time

Job summary

A leading software solutions provider in the utility sector is seeking a Customer Support Specialist to assist customers effectively in resolving issues. This fully remote position offers a salary range of $50K - $75K, comprehensive benefits from day one, and several opportunities for personal and professional growth. Ideal candidates will have a university degree and experience in customer support, with strong analytical and communication skills.

Benefits

Comprehensive Medical, Dental, and Vision benefits

3 weeks of vacation and 5 personal days

Employee stock ownership

RRSP/401k matching programs

Qualifications

• University degree or technical college degree in computer sciences, software engineering, or related field.
• Familiarity and experience in a Customer Support environment required.
• Strong analytical problem-solving skills.

Responsibilities

• Provide timely and thorough resolution to customer issues.
• Monitor the support call queue and take ownership of new tickets.
• Interact with various internal departments for issue escalation.

Skills

Analytical problem-solving

Client communication

Managing multiple initiatives

Education

University degree in computer sciences or related field

Tools

Java

SQL

JavaScript

Job description

Overview

Employer Industry: Utility Software Solutions

Why consider this job opportunity:

• Salary range of $50K - $75K
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• 3 weeks of vacation and 5 personal days
• Employee stock ownership and RRSP/401k matching programs
• Remote work opportunity, allowing flexibility to work from anywhere in Canada or the U.S.
• Chance to deepen expertise in software applications for the utility industry

Responsibilities

• Provide timely and thorough resolution to customer issues
• Monitor the support call queue and take ownership or re-assign new tickets
• Interact with various internal departments for issue escalation
• Assist in problem-solving of data, architecture, and interface issues
• Develop a deep understanding of the functional and technical features of applications to address related issues

Qualifications

• University degree or technical college degree in computer sciences, software engineering, software development, or related field
• Familiarity and experience in a Customer Support environment
• Strong analytical problem-solving skills with the ability to make independent decisions quickly
• Ability to manage multiple initiatives or support tickets simultaneously
• Excellent client communication skills and ability to manage customer expectations

Preferred Qualifications

• Experience delivering solutions, services, and/or support to the utility industry
• Experience with Customer Information Systems
• Software experience in applications based in Java, SQL, PL/SQL, Uniface, or web technologies (Node.js, Angular, JavaScript, JSP)
• Utility industry experience

#UtilitySoftware #CustomerSupport #RemoteWork #CareerOpportunity #CompetitiveBenefits

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