Remote Service Delivery Leader — Drive Value & Satisfaction

Pythian; Montréal-Est; Remote; CAD 90,000 - 130,000; Full time

Job summary

A leading technology services provider is seeking a Service Delivery Manager to oversee managed services and ensure customer satisfaction. The ideal applicant will have extensive experience in project management, customer relationship management, and leading teams. This position offers remote work flexibility, enabling you to work from home while developing innovative solutions to meet client needs.

Benefits

Competitive total rewards package

Substantial training allowance

Work remotely from your home

Equipment for home office

Volunteer time off

Qualifications

• 10+ years experience managing large strategic initiatives.
• 5+ years experience working with Senior Management.
• Experience of managing large-scale PMO teams.

Responsibilities

• Manage customer relationships and expectations.
• Oversee end-to-end service delivery processes.
• Ensure compliance with scope, schedule, and budget.

Skills

Customer Experience

Project Management

Problem-solving

Strategic thinking

Team leadership

Risk management

Communication skills

Education

Bachelor’s degree in Computer Science / Engineering

Tools

ITIL

Agile methodologies

CICD practices

Job description

A leading technology services provider is seeking a Service Delivery Manager to oversee managed services and ensure customer satisfaction. The ideal applicant will have extensive experience in project management, customer relationship management, and leading teams. This position offers remote work flexibility, enabling you to work from home while developing innovative solutions to meet client needs.