Remote Senior Salesforce Service Cloud Admin

Instacart; Canada; Remote; CAD 111,000 - 123,000; Full time

Job summary

A leading grocery delivery service in Canada is seeking a Sr. Salesforce Administrator to enhance their Salesforce Service Cloud environment. In this remote role, you'll improve service efficiency, collaborate with teams, and ensure optimal system performance. Candidate must have at least 3 years of relevant experience and Salesforce certifications. The position offers competitive compensation between $111,000 and $123,000 CAD.

Benefits

Highly market-competitive compensation

Annual equity grants

Qualifications

• 3+ years of experience as a Salesforce Administrator.
• Expertise in Salesforce Service Cloud.
• Strong experience in adhering to best practices for Service Cloud environments.

Responsibilities

• Serve as a key Salesforce administrator for the Service Cloud platform.
• Configure, maintain, and optimize features to improve service team performance.
• Collaborate with stakeholders to enhance workflows and automate processes.

Skills

Salesforce Service Cloud expertise

Contact center technologies (e.g., Genesys)

Salesforce configuration

System governance

Education

Salesforce certifications (Admin, Advanced Admin, Service Cloud Consultant)

Tools

Salesforce

Genesys

Job description

A leading grocery delivery service in Canada is seeking a Sr. Salesforce Administrator to enhance their Salesforce Service Cloud environment. In this remote role, you'll improve service efficiency, collaborate with teams, and ensure optimal system performance. Candidate must have at least 3 years of relevant experience and Salesforce certifications. The position offers competitive compensation between $111,000 and $123,000 CAD.