Remote Senior Recovery Ops Lead – Amazon Chargebacks

SPS COMMERCE, INC.; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

A leading supply chain management provider in Toronto is seeking an experienced Senior Recovery Operations Specialist to drive operational success and customer satisfaction. This role emphasizes problem-solving, managing Amazon chargebacks, and innovating processes. The ideal candidate has a strategic mindset and excellent communication skills, with the opportunity to significantly impact the business and the client experience. This position offers competitive salary and flexible working arrangements.

Benefits

Competitive salary

Retirement Savings Plan (RRSP)

Comprehensive Health Benefits

Flexible PTO policy

Company-provided laptop

Complimentary gym membership

Snacks and drinks in office

Company-wide events

Qualifications

• Demonstrated success managing Amazon chargebacks, reducing financial loss.
• Experience using Amazon Vendor Central for strategic initiatives.
• Strong communication skills and stakeholder engagement experience.

Responsibilities

• Collaborate with recovery operations to solve service delivery roadblocks.
• Lead customer conversations with Amazon to resolve issues.
• Transform operational processes for innovation in service delivery.

Skills

Amazon Chargeback Experience

Amazon Vendor Central Savvy

Exemplary Communication Skills

Operational Mindset

Innovative Problem Solver

Job description

A leading supply chain management provider in Toronto is seeking an experienced Senior Recovery Operations Specialist to drive operational success and customer satisfaction. This role emphasizes problem-solving, managing Amazon chargebacks, and innovating processes. The ideal candidate has a strategic mindset and excellent communication skills, with the opportunity to significantly impact the business and the client experience. This position offers competitive salary and flexible working arrangements.