Remote Senior Operations & Process Analyst

Desjardins; Toronto; Remote; CAD 125,000 - 150,000; Full time

Job summary

A leading Canadian financial services organization is seeking a Senior Business Analyst. You will coordinate complex activities to enhance member services, assist in HR management, and improve work methods. The ideal candidate has a college diploma and at least two years of experience in customer service and quality assurance. This role offers a competitive salary, annual bonus, and flexible vacation.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• A minimum of two years of relevant experience in customer service and quality assurance (call centre environment).
• Other combinations of qualifications and relevant experience may be considered.

Responsibilities

• Help plan and assign work based on identified priorities.
• Serve as resource person for unit employees and provide support.
• Monitor delivery deadlines and adjust to improve quality.

Skills

Action oriented

Customer Focus

Drive results

Nimble learning

Plans and aligns

Education

College diploma in a related field

Job description

A leading Canadian financial services organization is seeking a Senior Business Analyst. You will coordinate complex activities to enhance member services, assist in HR management, and improve work methods. The ideal candidate has a college diploma and at least two years of experience in customer service and quality assurance. This role offers a competitive salary, annual bonus, and flexible vacation.