Remote Senior Customer Success Programs Lead

Samsara; Quebec; Remote; CAD 80,000 - 110,000; Full time

Job summary

A technology company is seeking a Strategic Program Manager to lead complex programs that enhance customer success. The role requires 6-8 years in program management or consulting and a proven track record in improving customer experience. If you thrive in a fast-paced environment and enjoy relationship-building, this could be your next opportunity. Candidates must have a Bachelor's degree; experience with SaaS products is preferred.

Qualifications

• 6-8 years of program management, customer success operations, or consulting experience.
• Demonstrated success launching initiatives that improve customer experience.
• Strong skills in problem-solving and decision-making.

Responsibilities

• Lead planning and delivery of high-priority programs.
• Develop comprehensive strategies and stakeholder engagement.
• Identify operational problems and create scalable solutions.

Skills

Problem-solving

Communication

Relationship building

Project management

Education

Bachelor's Degree from a 4-year institution

Tools

Program management tools

Job description

A technology company is seeking a Strategic Program Manager to lead complex programs that enhance customer success. The role requires 6-8 years in program management or consulting and a proven track record in improving customer experience. If you thrive in a fast-paced environment and enjoy relationship-building, this could be your next opportunity. Candidates must have a Bachelor's degree; experience with SaaS products is preferred.