Remote Senior Customer Success Manager Enterprise Growth

Twilio; Canada; Remote; CAD 115,000 - 160,000; Full time

Job summary

A cutting-edge communication company is seeking a Senior Customer Success Manager to drive customer satisfaction and retention for its Segment platform. This role requires managing enterprise customer relationships and developing strategies that align with both customer goals and company objectives. The ideal candidate should have significant experience with enterprise-level clients and demonstrate strong strategic planning and relationship-building skills. This position offers remote work and potential travel of around 20%.

Benefits

Competitive pay

Generous time off

Healthcare benefits

Retirement savings program

Qualifications

• 5+ years managing enterprise-level customers.
• 7+ years in customer-facing roles (CSM, account management, or consulting).
• Proven experience working with Fortune 500 companies.

Responsibilities

• Drive full value realization of the Segment platform.
• Develop strategic roadmaps for product adoption and customer satisfaction.
• Manage relationships with executive and senior leadership.

Skills

Relationship building

Strategic planning

Communication skills

Data-driven insights

Customer satisfaction

Collaboration

Job description

A cutting-edge communication company is seeking a Senior Customer Success Manager to drive customer satisfaction and retention for its Segment platform. This role requires managing enterprise customer relationships and developing strategies that align with both customer goals and company objectives. The ideal candidate should have significant experience with enterprise-level clients and demonstrate strong strategic planning and relationship-building skills. This position offers remote work and potential travel of around 20%.