Remote Senior Customer Advocacy & Partnerships Lead

Samsara; Vancouver; Remote; CAD 80,000 - 100,000; Full time

Job summary

A technology solutions company is seeking a Senior Customer Marketing Manager to enhance their customer advocacy efforts. This position involves leading key programs, building relationships with influential customers, and integrating advocacy into the go-to-market strategy. Ideal candidates will have 8+ years in B2B SaaS marketing, strong storytelling skills, and proven project management expertise. This remote role is available to candidates located in Canada.

Benefits

Competitive total compensation

Employee-led remote working

Health benefits

Charity fund

Qualifications

• 8 years of experience in customer advocacy or marketing program management.
• Proven ability to own strategy and execution for advocacy programs.
• Exceptional storytelling skills and ability to craft human-centered narratives.

Responsibilities

• Lead the Strategic Partnership Program.
• Scale the Customer Speaker Program.
• Fuel go-to-market initiatives with customer advocacy.
• Deepen customer relationships to drive retention.
• Support key events and conferences.
• Optimize internal processes and workflows.
• Measure and optimize program impact.
• Create high-impact customer content.
• Champion Samsara's cultural principles.

Skills

Customer advocacy

B2B SaaS marketing

Relationship building

Storytelling

Project management

Analytical skills

Education

Bachelor's degree

Job description

A technology solutions company is seeking a Senior Customer Marketing Manager to enhance their customer advocacy efforts. This position involves leading key programs, building relationships with influential customers, and integrating advocacy into the go-to-market strategy. Ideal candidates will have 8+ years in B2B SaaS marketing, strong storytelling skills, and proven project management expertise. This remote role is available to candidates located in Canada.