Remote Senior CS Analytics Lead

GitLab; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading software company is seeking a Senior Customer Success Analytics Analyst to enhance customer engagement and satisfaction through data analysis. This remote role requires expertise in customer success analytics and collaboration with cross-functional teams. Responsibilities include building and maintaining dashboards, analyzing engagement data, and driving data quality. The ideal candidate should have strong SQL skills and experience with BI tools. Join a culture that values innovation and AI to transform customer interactions.

Benefits

Remote work flexibility

Inclusive workplace

Career development opportunities

Qualifications

• Experience in analytics roles focused on customer success and SaaS.
• Proficiency writing complex SQL queries.
• Skill in designing business intelligence dashboards.

Responsibilities

• Partner with teams to translate questions into analytical requirements.
• Design dashboards providing customer satisfaction metrics.
• Analyze data from multiple customer engagement sources.

Skills

Customer engagement analysis

Data visualization

SQL proficiency

Cross-functional collaboration

Attention to data quality

Tools

Tableau

Salesforce

Job description

A leading software company is seeking a Senior Customer Success Analytics Analyst to enhance customer engagement and satisfaction through data analysis. This remote role requires expertise in customer success analytics and collaboration with cross-functional teams. Responsibilities include building and maintaining dashboards, analyzing engagement data, and driving data quality. The ideal candidate should have strong SQL skills and experience with BI tools. Join a culture that values innovation and AI to transform customer interactions.