Remote Seasonal Customer Care Rep

Concentrix; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading global customer service organization is seeking a Seasonal Customer Service Representative to work remotely from Canada. The role involves providing excellent customer service, resolving inquiries, and assisting customers with their needs. Candidates should have customer service experience, flexibility, and the ability to multitask effectively. This position also offers training and opportunities for growth within the company.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid training

DailyPay enrollment option

Employee referral bonus opportunities

Health and wellness programs

Qualifications

• 1+ year of customer service experience.
• Open availability.
• Proficiency in fast-paced multi-tasking.
• A quiet, distraction-free environment to work from in your home.
• High Speed internet (no wireless/hotspots or satellite).

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver expert customer experiences.

Skills

Customer service experience

Multi-tasking

Strong computer navigation

Eagerness to learn new technologies

Education

High school diploma or GED

Tools

PC knowledge

Job description

A leading global customer service organization is seeking a Seasonal Customer Service Representative to work remotely from Canada. The role involves providing excellent customer service, resolving inquiries, and assisting customers with their needs. Candidates should have customer service experience, flexibility, and the ability to multitask effectively. This position also offers training and opportunities for growth within the company.