Remote Scheduler: Coordinate Client & Clinician Schedules

Monarch House; Toronto; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading treatment center is seeking a Scheduler to ensure positive first impressions for internal and external stakeholders. This remote role requires excellent communication, coordination of client schedules, and maintaining efficient communication between families and clinicians. Candidates should have experience in Customer Service and possess strong interpersonal skills. Competitive compensation and flexible work options are offered.

Benefits

Competitive compensation

Access to mentorship and professional growth resources

Comprehensive health benefits

Flexible work options

Paid Time Off and Wellness Days

Exclusive employee discounts

Mileage covered for travel

Qualifications

• Minimum 1 year of experience in Customer Service or an administrative role.
• 1 year of experience in a call center environment is preferred.

Responsibilities

• Manage multiple phone lines, emails, and general inquiries effectively.
• Coordinate client schedules and ensure accurate bookings.
• Monitor cancellations and reschedules, coordinate staffing coverage as needed.

Skills

Strong interpersonal skills

Attention to detail

Excellent verbal communication

Customer Service

Problem-solving skills

Time management

Computer literacy

Education

Diploma or Certificate in Business Administration, Medical Administration, or related field

Job description

A leading treatment center is seeking a Scheduler to ensure positive first impressions for internal and external stakeholders. This remote role requires excellent communication, coordination of client schedules, and maintaining efficient communication between families and clinicians. Candidates should have experience in Customer Service and possess strong interpersonal skills. Competitive compensation and flexible work options are offered.