Remote Salesforce BA: AI, CPQ & Data Cloud

NTT America, Inc.; Toronto; Remote; CAD 90,000 - 110,000; Full time

Job summary

A leading technology services company is seeking a skilled Salesforce Business Analyst for a remote role in Canada. The ideal candidate will have over 8 years of experience in the Salesforce ecosystem and expertise in areas like Sales and Service Clouds. You will work closely with stakeholders to improve processes and drive implementation of digital transformation strategies. Strong analytical skills and excellent communication abilities are essential for this pivotal position.

Benefits

Flexible work arrangements

Professional development opportunities

Qualifications

• 8+ years of experience as a Business Analyst in enterprise IT projects.
• 8+ years experience in Salesforce ecosystem (Sales, Service, Experience Clouds) and CPQ functionality.
• 5+ years experience with MuleSoft integration design and Data Cloud data modeling concepts.

Responsibilities

• Partner with business stakeholders to gather, analyze, and document requirements.
• Collaborate with architects, developers, and product owners to translate requirements.
• Drive process improvements in Sales, Service, and Experience Cloud environments.

Skills

Salesforce ecosystem experience

MuleSoft integration design

Strong analytical skills

Excellent communication

Stakeholder management

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Salesforce CPQ

MuleSoft

Data Cloud

Einstein AI

Job description

A leading technology services company is seeking a skilled Salesforce Business Analyst for a remote role in Canada. The ideal candidate will have over 8 years of experience in the Salesforce ecosystem and expertise in areas like Sales and Service Clouds. You will work closely with stakeholders to improve processes and drive implementation of digital transformation strategies. Strong analytical skills and excellent communication abilities are essential for this pivotal position.