Remote SaaS Support Specialist – Delighting Customers with Smart Solutions

Modern Campus; Toronto; Remote; CAD 50,000 - 60,000; Full time

Job summary

A leading SaaS provider in education is seeking a Customer Support Specialist in Toronto, Canada. This role is pivotal in maintaining high levels of customer satisfaction by addressing technical and support issues efficiently. Candidates should have at least 1 year of experience in a customer-facing support role and possess strong problem-solving skills. The position offers a salary between $50,000 - $60,000 and promotes a remote-first culture.

Benefits

Remote first workplace

Rewards and recognition programs

Learning and development opportunities

Qualifications

• 1+ years of experience in a customer facing technical/software support role.
• Professional written and verbal communication skills.
• Strong critical thinking and problem solving skills.
• Working knowledge of database concepts.

Responsibilities

• Front line representative of the customer service team.
• Track and respond to support issues from customer communication.
• Ensure required information is taken in regarding support tickets.
• Troubleshoot and understand customer issues.
• Uphold customer commitments as part of metrics-driven team.
• Develop knowledge of the product to support customers.
• Gain insight into customer needs for feedback.

Skills

Customer Communication

Problem Solving

Critical Thinking

SQL Queries

Time Management

Tools

Java

Crystal Reports

Job description

A leading SaaS provider in education is seeking a Customer Support Specialist in Toronto, Canada. This role is pivotal in maintaining high levels of customer satisfaction by addressing technical and support issues efficiently. Candidates should have at least 1 year of experience in a customer-facing support role and possess strong problem-solving skills. The position offers a salary between $50,000 - $60,000 and promotes a remote-first culture.