Remote SaaS Onboarding & Solutions Specialist

Xplor; Toronto; Remote; CAD 98,000 - 113,000; Full time

Job summary

A leading SaaS provider in Toronto is seeking an experienced Implementation Specialist to manage client onboarding processes and ensure successful launches on the platform. The role requires strong organizational skills, analytical thinking, and effective communication with clients and internal teams. Ideal candidates have 3+ years of experience in software implementation and customer service. This position offers the flexibility to work remotely.

Benefits

Gender neutral paid parental leave

#GiveBackDays for community service

Mental health support access

Flexible working arrangements

Qualifications

• 3 years of experience in software implementation or customer service.
• Extremely well organized and detail oriented.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Manage onboarding processes from start to finish.
• Spearhead all client communications.
• Translate client needs into actionable solutions.

Skills

Software implementation experience

Customer service

Communication skills

Analytical skills

Organizational skills

Education

BA or BS preferred

Tools

Excel

WordPress

HTML

CSS

JavaScript

Job description

A leading SaaS provider in Toronto is seeking an experienced Implementation Specialist to manage client onboarding processes and ensure successful launches on the platform. The role requires strong organizational skills, analytical thinking, and effective communication with clients and internal teams. Ideal candidates have 3+ years of experience in software implementation and customer service. This position offers the flexibility to work remotely.