Remote SaaS Customer Success Specialist

SherWeb; Sherbrooke; Remote; CAD 49,000 - 59,000; Full time

Job summary

A leading technology firm in Sherbrooke is seeking an out-going Customer Success Specialist to provide excellent service to clients. You will manage customer inquiries, conduct product demos and foster relationships through effective communication. This position requires a post-secondary degree, a strong interest in technology, and fluency in English. Benefits include a competitive salary of $49,000 to $59,000 and a flexible compensation plan.

Benefits

Annual salary review

Flexible benefits plan

Advanced paid hours for holidays

Inclusive work culture

Qualifications

• 1 year of experience in sales, customer service or technical support.
• Strong interest in technology and ability to learn quickly.
• Experience in B2B SaaS sales considered an asset.
• Ability to recognize and act on sales opportunities.

Responsibilities

• Respond to customer questions and requests professionally.
• Manage inbound and outbound calls timely.
• Conduct web demos of products for stakeholders.
• Collaborate with teams to create documentation.
• Propose process improvements and recommendations.

Skills

Customer service orientation

Problem-solving

Sales skills

Fluent in English

Ability to multi-task

Technical interest

Education

Post-secondary diploma or degree

Tools

CRM tools (Hubspot)

Job description

A leading technology firm in Sherbrooke is seeking an out-going Customer Success Specialist to provide excellent service to clients. You will manage customer inquiries, conduct product demos and foster relationships through effective communication. This position requires a post-secondary degree, a strong interest in technology, and fluency in English. Benefits include a competitive salary of $49,000 to $59,000 and a flexible compensation plan.