Remote Retention Specialist — Customer Care & Upsell

Cogeco Connexion; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading telecommunications provider is seeking a Retention Specialist to provide exceptional customer service remotely. Candidates should have strong communication and negotiation skills, with prior experience in a customer-focused role. This position is crucial for retaining customers and enhancing their loyalty. We offer a flexible work environment with opportunities for career growth and attractive compensation.

Benefits

Flexibility in work hours

Discounted services

Career evolution opportunities

Attractive compensation

Qualifications

• Minimum 1 year of experience in a call-center environment preferred.
• Proven customer service skills with superior first call resolution.
• Ability to troubleshoot customer issues independently.

Responsibilities

• Handle customer requests to downgrade or disconnect services.
• Build value in products through effective communication.
• Resolve billing inquiries and service discrepancies.

Skills

Strong communication skills

Detail-oriented

Negotiation skills

Customer service skills

Education

High School Diploma

Post-secondary education

Tools

Google Suite applications

Windows environment

Job description

A leading telecommunications provider is seeking a Retention Specialist to provide exceptional customer service remotely. Candidates should have strong communication and negotiation skills, with prior experience in a customer-focused role. This position is crucial for retaining customers and enhancing their loyalty. We offer a flexible work environment with opportunities for career growth and attractive compensation.