Remote Retention Specialist — Customer Care & Upsell

Cogeco Connexion; Remote; CAD 45,000 - 60,000; Full time

Job summary

A telecommunications company is looking for a Retention Specialist based in Ontario, Canada. This home-based role includes managing customer inquiries, promoting services, and ensuring high levels of customer satisfaction. Candidates should possess strong communication skills and have a background in customer service, ideally in a call center. The position offers flexibility in work hours and a competitive salary package along with various employee benefits.

Benefits

Flexibility in work hours

Discounted services

Attractive compensation packages

Career development tools

Fun work environment

Qualifications

• Minimum 1-2 years of previous experience in a call-center environment preferred.
• Proven customer service skills and first call resolution skills are essential.
• Flexibility in hours to work in a 24/7 environment may be necessary.

Responsibilities

• Handle customer requests to downgrade or disconnect services.
• Resolve customer issues and build value in the company's products.
• Promote and upsell products and services during customer interactions.

Skills

Strong communication skills (written and verbal)

Negotiation skills

Customer service skills

Detail-oriented

Self-motivated

Education

High School Diploma

Post-secondary education

Tools

Google Suite applications

Windows environment proficiency

Job description

A telecommunications company is looking for a Retention Specialist based in Ontario, Canada. This home-based role includes managing customer inquiries, promoting services, and ensuring high levels of customer satisfaction. Candidates should possess strong communication skills and have a background in customer service, ideally in a call center. The position offers flexibility in work hours and a competitive salary package along with various employee benefits.