Remote Retention Specialist — Customer Care & Upsell

Cogeco Connexion; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading telecom provider is seeking a Retention Specialist for a remote work-from-home position in Canada. The role focuses on enhancing customer loyalty by effectively managing requests to downgrade or disconnect services while providing exceptional customer service. Candidates should have strong communication, negotiation skills, and a high school diploma. Cogeco offers a supportive work environment with competitive compensation and growth opportunities.

Benefits

Flexibility in working hours

Discounted services

Competitive salary

Career evolution opportunities

Qualifications

• Must have a minimum of 1 year of customer service experience.
• Call-center experience preferred.
• Demonstrated ability to resolve customer issues.

Responsibilities

• Handle customer requests to downgrade or disconnect services.
• Resolve customer issues and promote Cogeco's products.
• Maximize retention and sales opportunities.

Skills

Strong communication skills

Negotiation skills

Detail-oriented

Customer service skills

Education

High School Diploma

Post-secondary education

Tools

Google Suite

PC navigation

Job description

A leading telecom provider is seeking a Retention Specialist for a remote work-from-home position in Canada. The role focuses on enhancing customer loyalty by effectively managing requests to downgrade or disconnect services while providing exceptional customer service. Candidates should have strong communication, negotiation skills, and a high school diploma. Cogeco offers a supportive work environment with competitive compensation and growth opportunities.